Privacy policy & client confidentiality

1. Introduction

I, Pooja Sahitya, would like to welcome you to sahityapooja.com (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you visit our website or engage in our services (therapy, training, or EAP).

2. Information we collect

A. Personal information (provided by you)

When you book a consultation, sign a contract, or fill out a form, we may collect:

• Name and contact details (email, phone number).
• Billing information (transaction IDs; we do not store credit card details).
• Professional details (company name, designation) for corporate clients.

B. Sensitive personal data (clinical)

If you become a therapy client, we may collect health-related information including medical history, mental health status, and family history. This data is handled with the strictest confidentiality standards as per the Mental Healthcare Act, 2017.

C. Automated data

Like most websites, we may automatically collect basic data such as your IP address, browser type, and page visit history through cookies to improve website performance.

3. How we use your information

We use your data strictly for the following purposes:

• To schedule and manage appointments.
• To provide counseling and psychotherapy services.
• To communicate with you regarding your appointments, invoices, or workshops.
• To improve our website experience (analytics).

4. Confidentiality & disclosure (the “therapist’s pledge”)

Your therapy sessions are strictly confidential. We do not disclose your information to anyone without your written consent, except in the following rare legal or ethical exceptions:

• Imminent harm: if there is a serious and immediate threat to your life or the life of another person.
• Child/elder abuse: if there is evidence of abuse towards a minor or a vulnerable elderly person.
• Legal court order: if disclosure is required by a mandatory court order.

5. Third-party tools

We use trusted third-party services to run our practice smoothly. These providers have their own privacy policies:

• Scheduling: Calendly
• Forms: processed directly by this website’s own server (no third-party form service)
• Hosting: Hostinger
• Analytics: we may use basic analytics tools such as Google Analytics

6. Data security

We implement appropriate technical and organizational security measures to protect your data. However, please note that no electronic transmission over the internet is 100% secure.

7. Your rights

You have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate data.
• Withdraw your consent for marketing emails at any time.

8. Changes to this policy

We may update this privacy policy from time to time. The updated version will be indicated by an “Updated” date at the top of this policy.

9. Contact us

If you have questions or comments about this policy, you may email us at therapistpoojasahitya@gmail.com.