Service & delivery policy

sahityapooja.com is primarily a service-based provider (counseling, psychotherapy, and training). As such, we do not ship physical products to your location. Our “delivery” policy is outlined below.

1. Delivery of services (therapy & consulting)

• Mode of delivery: all individual therapy sessions and consultations are delivered digitally via secure video conferencing platforms (e.g., Zoom, Google Meet) or telephonically, unless an in-person session has been explicitly arranged.
• Booking confirmation: upon successful payment, you will receive an immediate confirmation via email or SMS containing your appointment details.
• Access links: the specific link to join your session will be shared with you via email or WhatsApp approximately 24 hours prior to your scheduled appointment time.
• Completion: a service is considered “delivered” once the scheduled session time has concluded.

2. Delivery of digital products (workshops/resources)

• Workshops: for live webinars or workshops, access details (login URL) will be sent to your registered email address 24 to 48 hours before the event starts.
• Digital downloads: if you purchase any digital resources (e.g., e-books, worksheets), the download link will be delivered to your email inbox immediately upon successful payment.

3. Shipping costs

Since our services are digital, there are no shipping or handling charges applied to any service on this website.

4. Delays & technical issues

• Our responsibility: if you do not receive the meeting link within the specified timeframe, please check your spam/junk folder. If it is still missing, contact us immediately at therapistpoojasahitya@gmail.com or +91 93109 12344.
• Technical failure: in the rare event that a session cannot be delivered due to technical failure on our end (e.g., internet outage), we will reschedule the session at no additional cost or offer a full refund.

5. International clients

Our services are accessible globally. Clients joining from outside India are responsible for ensuring they have a stable internet connection and are available at the correct converted time zone (IST).