Cancellation and refund policy

We are committed to providing professional and timely mental health support. We understand that life happens and plans change. However, in order to maintain a consistent therapeutic space for all clients, we adhere to the following policy.

1. Cancellation by the client

• Standard notice period: you may cancel or reschedule a scheduled session up to 24 hours before the appointment time without any penalty.
• Late cancellations: cancellations made less than 24 hours prior to the scheduled session time will be charged at 100% of the session fee. No refunds will be issued for late cancellations.
• Rescheduling: if you provide at least 24 hours’ notice, we will happily reschedule your session to a mutually convenient time.

2. No-shows

• If you do not join the scheduled session within 15 minutes of the start time without prior notice, it will be considered a “no-show.”
• No-shows are charged at the full session rate and are non-refundable.

3. Refunds

• Eligibility: refunds are only processed for sessions cancelled with more than 24 hours’ notice (if you choose not to reschedule) or in the unlikely event that the therapist cancels the session.
• Processing time: approved refunds will be processed within 5–7 business days.
• Method: the refund amount will be credited back to the original source of payment (credit card, UPI, or bank account).

4. Contact us for refunds

If you believe you are eligible for a refund or have questions about a charge, please contact us immediately:

• Name: Pooja Sahitya
• Email: therapistpoojasahitya@gmail.com
• Phone: +91 93109 12344