Terms and conditions

1. Introduction

Welcome to sahityapooja.com. These Terms and Conditions govern your use of our website and services. By booking a session, purchasing a workshop, or using this website, you agree to comply with these terms.

The term “We”, “Us”, or “Our” refers to the owner of the website, Pooja Sahitya Choudhary, based in New Delhi, India. The term “You” refers to the user or viewer of our website.

2. Services offered

We provide mental health services, including but not limited to:

• Individual counseling & psychotherapy
• Corporate leadership training
• Workshops and support groups
• Employee Assistance Programs (EAP)

3. Payment terms

• Currency: all payments are processed in Indian Rupees (INR).
• Gateway: payments are securely processed through authorized payment gateways (e.g., Razorpay). We do not store your card details on our servers.
• Taxes: fees may be subject to applicable taxes (GST) as per Indian government regulations.

4. Shipping & delivery policy

Since we provide services and digital products, there is no physical shipping involved.

• Service delivery: for therapy sessions and workshops, the service is considered “delivered” once the scheduled session/workshop has been conducted via the agreed medium (online/in-person).
• Confirmation: upon successful payment, you will receive an immediate confirmation via email/SMS with your booking details.
• Timeline: links for online sessions are typically shared 24 hours prior to the scheduled appointment time.

5. Cancellation & refund policy

We value your time and ours. Our policy is as follows:

• Cancellations: you may cancel or reschedule a session up to 24 hours before the scheduled time for a full refund or credit.
• Late cancellations: cancellations made less than 24 hours prior to the session are non-refundable and will be charged at the full session rate.
• No-shows: if you do not show up for your scheduled appointment without prior notice, the session will be marked as “completed” and is non-refundable.
• Refund processing: approved refunds will be processed within 5–7 business days and credited back to the original source of payment.

See the full cancellation and refund policy.

6. User conduct

You agree to use this website only for lawful purposes. You are prohibited from using this site to transmit any harmful, harassing, or defamatory material. In a therapeutic context, mutual respect is mandatory; we reserve the right to terminate services if a client behaves abusively.

7. Intellectual property

All content on this website, including text, graphics, logos, and course materials, is the property of sahityapooja.com and is protected by copyright laws. You may not reproduce or redistribute our content without express written permission.

8. Limitation of liability

While we strive to provide high-quality mental health support, our services are not a substitute for emergency medical intervention. In the event of a life-threatening emergency, please contact your local emergency services or visit the nearest hospital. We are not liable for any direct, indirect, or consequential damages arising from the use of our website or services.

9. Governing law & jurisdiction

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

10. Contact information

For any questions regarding these terms or payment issues, please contact us at:

• Legal entity name: Pooja Sahitya Choudhary
• Email: therapistpoojasahitya@gmail.com
• Phone: +91 93109 12344
• Address: C52 Phase 1, Ashok Vihar, New Delhi 110052 (this address is only for correspondence; no physical sessions or meetings are held here)